As confirmed by *****************, we did accept her insurance for both collision and liability and were going to hold a deposit on her credit card for the $500. In regards to the deposit and waivers that were mentioned in the customers complaint, it is clearly displayed in the insurance section of the booking channel, that if planning to self-insure a deposit equivalent to collision deductible will be required up to $500 USD. Our customer did have a prepaid reservation made online for $103.37 which included the ************** and the mandatory taxes and fees. Thank you for the opportunity to respond to the complaint issued by *****************. They're unprofessional, unethical thieves. They robbed me blind for a total of $341 plus the $23 they're now charging me for (that my boss already paid) which brings a $100 rental to $364. Oh, they also charged $58 for the hold, which doubt I'll ever see again either. My boss already paid it 2 days ago and they're still charging my card. Now, nearly 2 weeks later, they are charging my credit card and my bosses for a $23 toll. The next day, they charge me $83 for the fuel used by their employee driving from ***** to Orlando. That night I get a drunken call from the personal cell phone of an employee of economy rent a car yelling about how the tire was new and while we're on the phone, charges me $100 for the tire. I call them the next morning and tell them. I put the spare on and get to my destination. A few minutes later the tire shreds on the highway. About 20 minutes from the property, the tire light comes on in the dash. The employee went on and on and I was already 2 hours late driving from Orlando to *****, so I purchased their minimum liability waiver. When I arrived, I gave them a credit card to put on hold, like every rental car company. The amount of the rental was approximately $100 and paid for by my boss. Once again, All customers are very important to us,Īnd we do the best to try to provide value based on each individual situationsĬircumstances and adherence to our policies. **********Īs much as possible, we have taken steps to ensure that a similar situation Hope that this solution is acceptable and look forward to helping Mr. *********** that we have processed a full refund, theĪmount that has been credited is $182.27, please find the refund slip isĮconomy prides itself on providing customers with theīest possible price and offers the same product as all other competitors. After reviewing thisĬase we have found a miscommunication during the pickup process and we would *********** regarding the customersĪpologize that the renter experienced an issue at pick up. The first time that we have heard from Mr. We would like to inform the BBB that this is Thank you for the opportunity to respond to theĬomplaint issued by Mr.
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